Refundable and non-refundable offers
A refundable rate may allow free cancellation only until a specified date and time. After that deadline, a cancellation charge may apply. A non-refundable rate can involve a charge up to the full booking amount if you cancel or do not arrive.
The label in the search results is a guide. The specific deadlines, penalties and remarks in the selected offer are the conditions to review.
Check these details
- The exact cancellation deadline, including its time zone.
- The cancellation charge before and after each deadline.
- Rules for non-arrival, shortening the stay or changing the dates.
- Whether taxes and property charges are included in the stated amounts.
If the supplier has not provided an exact deadline or penalty schedule, do not assume that cancellation is free.
A saved offer is not a booking
Online booking and payment are not currently available on BELVOYA. Searching, selecting or saving an offer does not create a reservation or a payment obligation. Removing an item from your watchlist only removes the saved search; it does not cancel a hotel booking.
For a booking made through another service, use the contact details and instructions in that service’s booking confirmation.
Need help understanding an offer?
Visit the help centre for answers about prices, meal plans and hotel availability.