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HELP CENTRE

Good to know before you go.

Straightforward answers about hotel search, prices and your BELVOYA account.

Do I need an account to search?

No. You can search hotels and view public prices without signing in. An account lets you save stays and access member rates where available. Your account is free.

Which destinations and stays can I search?

You can search destinations worldwide, subject to supplier availability. The search currently supports one room for 1–4 adults, stays of 1–30 nights, and prices in PLN, EUR or USD. Children and multiple rooms are not currently supported.

Are prices per person or for the whole stay?

The displayed total covers the selected number of adults in one room for the entire stay. It includes mandatory taxes and fees known to the supplier. Known amounts payable at the property are included in the total and explained separately. Offers with incomplete mandatory-fee amounts are omitted. Flights and transfers are not included.

Why can a price change?

Hotel rates and availability change. The date and time beside the results tell you when they were retrieved. Viewing a price or saving an offer does not hold a room or lock in a price. The final amount and conditions must be rechecked before any purchase.

Why do signed-in users sometimes see a different price?

Some suppliers make selected rates available only to a closed group of signed-in users. Public and member offers can therefore differ. A member rate does not always mean a lower price, and its conditions should still be compared.

What do All Inclusive and refundable mean?

All Inclusive indicates the meal plan provided by the supplier; its scope and hotel services can vary. A refundable offer may allow cancellation only before a specified deadline. Always check the exact meal plan, cancellation deadline, time zone and applicable penalties in the selected offer.

Can I complete a booking and pay now?

Online booking and payment are not currently available. You can search and compare live hotel offers. Viewing or selecting an offer does not create a booking, and a saved stay is not a reservation confirmation.

Will I receive price alerts?

Your watchlist stores the hotel, dates, guests, target price and selected meal-plan or refund conditions. Automatic price monitoring and email alerts are not currently active. Re-run the search to see current availability and prices.

Why are there no results?

There may be no matching availability for the selected dates, or your filters may exclude the available offers. Try another date, destination or fewer filters. A temporary supplier connection issue can also prevent results from loading.

Which guest nationality is used for the rates?

The current search requests rates for guests with Polish nationality. Nationality can affect eligibility for a rate. If this does not match the travelling guests, do not assume the displayed rate is applicable.

How do I access my account?

Choose “Sign in” on the home page and use Google or your email and password. If you registered with email, confirm your address using the link in the message. Use “Forgot password” on the sign-in form to reset it.

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